Support
How to get help
Something does not work, or you need help setting up Ewake in Slack? Contact the team directly, by email or through the contact form.
Email us
Write to support@ewake.ai. We usually reply within a few hours on business days.
Use the contact form
Prefer a form? Send your question from the contact page. It reaches the same team.
Read the docs
Setup guides for Slack and every integration are on docs.ewake.ai.
What to include
- The name of your Slack workspace.
- What you did, what you expected, and what happened instead.
- When it happened, with your time zone.
- A screenshot or a link to the Slack message, if you have one.
Never send passwords, API keys or tokens. We never ask for them.
Common questions
Ewake does not answer in a channel
Invite it to the channel first: type /invite @ewake in the channel. Then mention @ewake in a message or a thread.
Ewake says your workspace is not connected
Your Slack workspace is not linked to an Ewake account yet. Write to support@ewake.ai or book a demo, and we set it up with you.
Remove Ewake from Slack
In Slack, open Apps, select Ewake, open its settings and choose Remove app. A workspace admin can also remove it from the workspace's app management page.
Delete your data
Write to support@ewake.ai from an address in your workspace. We confirm the request and delete the data we hold for your workspace, as the privacy policy describes.
How we handle your data is in the privacy policy. How Ewake works in Slack is on the Ewake for Slack page.