One AI on-call engineer, across your whole production
ewake takes the whole on-call shift: alerts, incidents, deployments and tickets. You only get the pages that need you.
Alerts
ALR-0247
PPagerDuty
search-indexer disk usage above 85%
Tue at 04:07 · ALR-0247
ewakeFinishedMatched 11 prior firings in 30 days, every one inside the 04:00 merge job.
Checked disk was back under 70% within 9 minutes each time.
Verified no customer impact. The threshold was copied from staging.
Closed without paging
Incidents
INC-0902
inc-checkout-5xx
ewakeTriaging checkout failures on checkout-api since 00:22.
From ALR-4821 · checkout-api 5xx above 2%
Verifying deploy #4821 landed 4 minutes before the first error.
Confirmed #4821 lowered db.pool.max from 50 to 5.
- Root cause
- Connection pool exhausted
- Ruled out
- Traffic spike
Revert db.pool.max 5 → 50High
checkout-api · PR #4823
Deployments
REL-7f2c
GGitHub· acme/backend
Watch every release for two hours after it ships and flag drift before a monitor fires.
ewakeFinishedFrom INC-0902 · mitigated at 00:26
Added db.pool.max to the signals watched on every checkout-api deploy.
Release watchActive
- Commit
- 7f2c9a41
- Watching
- 9 signals
- Window
- until 10:20
- Status
- No problem found
Tickets
PAY-2148
support-escalations
JJira· new ticket
Card charged but checkout says payment failed
“Checkout failed at payment, but I was still charged.”
ewakeFinishedFrom INC-0902 · caused by #4821
Matched to the checkout incident: 312 customers hit it since #4821.
Linked PAY-2101, closed as ‘Cannot reproduce’, same cause.
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Lead Software Engineer, Brevo
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