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ewake

Privacy Policy

Last updated on Oct 13 2026

We at ewake.ai, Inc. (“ewake.ai”, “we”, or “us”) are committed to protecting your privacy and keeping your information secure.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use ewake.ai’s products, including our software, APIs, website (https://www.ewake.ai), platform, and related tools and documentation (collectively, the “Service”).

Please read this Privacy Policy carefully. By using the Service, you acknowledge and agree to the terms outlined here.

This Privacy Policy does not apply to situations where ewake.ai acts solely as a data processor for enterprise customers or partners. In those cases, the handling of data is governed by the applicable customer agreement.

Personal data we collect

Information you provide directly

We collect personal data that you voluntarily provide when using our Service, such as:

  • Account Information: Your name, email address, username, password, and organization (if applicable).
  • Inputs and Outputs: When you use our AI models or tools, you may provide data (“Inputs”) that generate responses (“Outputs”). If Inputs contain personal data, we may process it as part of your Service use.
  • Feedback: Comments, suggestions, or ratings you provide regarding the Service.

Information we do not collect

Ewake.ai does not knowingly collect:

  • Sensitive data (e.g., health, biometric, or religious information).
  • Personal data from children under 18 years old. If we learn that a user is under 18, we will delete the account and associated information.

How we use personal data

We use your personal data to:

  • Provide, maintain, and improve the Service.
  • Authenticate and manage user accounts.
  • Communicate with you about product updates, features, and offers.
  • Monitor and enhance performance, reliability, and security.
  • Detect, investigate, and prevent fraud or abuse.
  • Comply with legal obligations.
  • Conduct analytics, research, and product development.
  • Enforce our Terms of Service.

We do not use your Inputs or Outputs to train AI models unless:

  • You explicitly consent,
  • You submit them as feedback, or
  • They are flagged for abuse or security review.

We may aggregate or de-identify personal data for analytics or research. Once de-identified, data will not be re-linked to you.

Data from Slack

This section applies when a Slack workspace installs the ewake app for Slack.

What ewake reads

With the permissions that the workspace approves when it installs ewake, ewake reads:

  • Messages: messages that mention ewake, direct messages sent to ewake, and messages in channels that ewake is a member of. ewake acts on messages that mention it, on alerts from the monitoring bots that a workspace admin configures, and on new messages in the incident channels it follows.
  • Threads and channel history: the messages of a thread, or the recent messages of a channel, when ewake needs them to answer a question or to follow an incident. ewake can join a public channel by itself for this, or to post a message that an admin set up. Slack shows each join in the channel.
  • Workspace directory: names, display names, email addresses, Slack user IDs, time zones and user groups of the workspace members. ewake uses them to know who asked a question and who owns which service.
  • Channels and reactions: channel names and IDs, and reactions to ewake's own messages, which ewake records as feedback.

How ewake uses it

  • To answer questions, investigate alerts and incidents, and post its answers in Slack.
  • To keep a map of the people, channels and services of your organization (a knowledge graph), so that answers name the right owners.
  • To produce answers, ewake sends message text to large language models: Anthropic Claude models on Amazon Bedrock, in an EU region. ewake does not use your Slack data to train AI models.

Where it is stored

  • Each customer has a dedicated ewake environment on Amazon Web Services in the Paris region (eu-west-3), unless the customer runs ewake in its own cloud account.
  • ewake stores the Slack messages it acts on (including their text), the questions it is asked, its answers and investigations, the IDs of the channels and threads involved, and feedback.
  • Directory data is kept in the knowledge graph. An entry that no longer appears in Slack expires after 7 to 90 days.
  • The Slack access token is kept in AWS Secrets Manager. Databases are encrypted at rest.

Service providers

ewake uses these providers to process Slack data: Amazon Web Services (hosting and the AI models on Amazon Bedrock), Datadog (operational logs, EU region, which can contain message text) and LangSmith (traces of AI agent runs, used to debug and improve answers).

Retention and deletion

  • ewake keeps Slack data while the workspace has an ewake account.
  • Removing the app from Slack, or disconnecting Slack in the ewake dashboard, stops ewake from reading new data. It does not delete the data already stored.
  • To have it deleted, write to support@ewake.ai from an address in your workspace. We delete the Slack data we hold for your workspace within 30 days.
  • Operational logs are kept for up to 14 days and database backups for 7 days.

Workspaces without an ewake account

A workspace can install ewake before it has an ewake account. ewake then stores the workspace name and ID, the Slack user ID of the person who installed it, and an encrypted access token. It also records the installer's name, job title and email address, to contact them about ewake. ewake answers mentions and direct messages in that workspace only with how to get an account. When the app is removed from the workspace, ewake deletes the stored token and the workspace record.

Retention

We retain personal data only as long as needed to provide the Service, meet legal obligations, or resolve disputes.

When data is no longer required, we securely delete or anonymize it.

Your rights and choices

Under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and French data protection law (including the Loi Informatique et Libertés), you have the following rights regarding your personal data:

  • Right of access (Article 15 GDPR): You may request confirmation as to whether ewake.ai processes your personal data and obtain a copy of such data.
  • Right to rectification (Article 16 GDPR): You may request correction of any inaccurate or incomplete personal data concerning you.
  • Right to erasure (Article 17 GDPR): You may request the deletion of your personal data, for example when it is no longer necessary for the purposes for which it was collected or you withdraw consent.
  • Right to restriction of processing (Article 18 GDPR): You may request that we limit the processing of your data under certain circumstances, such as when you contest its accuracy or object to its processing.
  • Right to data portability (Article 20 GDPR): You may request to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and have it transmitted to another controller.
  • Right to object (Article 21 GDPR): You may object at any time, on grounds relating to your particular situation, to the processing of your personal data based on our legitimate interests.
  • Right to withdraw consent (Article 7(3) GDPR): Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.
  • Right not to be subject to automated decision-making (Article 22 GDPR): ewake.ai does not make decisions based solely on automated processing that produce legal or similarly significant effects.
  • Right to lodge a complaint: You have the right to lodge a complaint with your competent supervisory authority. In France, this is the Commission Nationale de l’Informatique et des Libertés (CNIL) (www.cnil.fr).

You may exercise these rights by contacting us at support@ewake.ai. We may need to verify your identity before acting on your request. We will respond within one month in accordance with the GDPR.

ewake.ai does not sell, rent, or share personal data for advertising purposes and does not use personal data for automated profiling without consent.

Data transfers and international processing

Ewake.ai primarily processes and stores personal data within the European Economic Area (EEA).

If personal data is transferred outside the EEA (for example, to service providers located in the United States or other countries), we ensure that such transfers comply with GDPR requirements by using one or more of the following safeguards:

  • The European Commission’s Standard Contractual Clauses (SCCs);
  • Transfers to countries that the European Commission has deemed to provide an adequate level of protection; or
  • Appropriate contractual and organizational measures ensuring the protection of your personal data.

You may request a copy of these safeguards by contacting us at support@ewake.ai.

Contact us

If you have any questions or concerns about our privacy practices relating to your personal data, or would like to submit a request related to your personal data, please let us know by contacting us at security@ewake.ai.

EWAKE.AI is a French technology company offering an AI-powered cloud solution for engineering teams.